Shipping and Delivery
Bank holiday delivery update
Our office and warehouse will be closed between Friday 15 April and Tuesday 19 April 2022, while our customer support team will take a well-deserved break.
Our inboxes and orders are still being monitored, but replies may be a little slower than usual. For an update on our shipping and deliveries, please see below.
Thank you for your patience.
- Thursday 14 April – Open, final collection at around midday
- Friday 15 April - Closed
- Saturday 16 April - Closed
- Sunday 17 April - Closed
- Monday 17 April - Closed
- Tuesday 18 April – business as usual
We ship our coffee to any address in the UK (including Northern Ireland). At the moment, we are unable to ship outside of the UK.
We use Royal Mail or DPD to carefully deliver our coffee to you.
We believe in fair shipping costs – these are calculated automatically dependent on weight at checkout.
Our standard shipping is Royal Mail 48 hours untracked. Our rates vary dependent on weight. For orders up to 1kg we charge £2.50, for orders over 1kg we charge £2.90.
We offer free shipping on all orders over £20. This will be applied automatically at checkout.
Once you’ve placed your order, you should expect delivery of your coffee within 48 hours from order dispatch. You can check if your order has been dispatched by logging in to your account.
We will keep you notified of your order status via the email address provided.
In extraordinary circumstances you may experience a delay of up to 28 days between dispatch and receiving your order. If your order hasn’t been received within 28 days please contact us on email@example.com quoting your order number.
Your order number can be found on your order confirmation email or by logging into your online account.
- You can cancel your order up to the point of dispatch
- To cancel your order email firstname.lastname@example.org who will confirm if cancellation is possible. You can log in to your account to see the status of your order
- On cancellation, your refund will be processed to the payment details provided (this can take up to 10 days from refund being approved)
Coffee is a perishable natural product, so we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us at email@example.com within 28 days of your purchase quoting your order number.
If you wish to return a non-coffee product, you may do so within 28 days of the dispatch date, with proof of purchase.
To start the returns process please contact firstname.lastname@example.org.
It is your responsibility as the customer to inspect merchandise products upon delivery. We cannot accept returns or refunds due to breakages after 28 days of the dispatch date.
The item(s) must be returned in a sellable condition and in its original, undamaged packaging. We will refund the price you paid back within 14 working days. Please keep your proof of purchase safe, we cannot refund you without this.
Please visit our terms and conditions page for our refund policy.